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Devan Robertson

Devan Robertson

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Description


Excerpt

When a recovery option has been applied to a dispute and one, or more, existing dependencies have not been satisfied, this assignment is generated and prompts user review.


Details

Process Chargeback

This is the primary flow action and will prompt the user to review the dependencies that apply to the selected recovery option.  Dependencies may be specific information that is needed or documentation that is required to support the claim.  All dependencies must be satisfied before recovery can be executed.

Pend

This flow action is available from the Other Actions menu.  See Pend for details.

Cancel

This flow action is available from the Other Actions menu and will cancel the current recovery flow and return the dispute to the Disposition step to select a new recovery option.

 Pend and Cancel Recovery are available through Other Actions.

Image Added

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SLA

Goal: 8hrs

Deadline: 8hrs

Work QueueReviewChargeback


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