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Description


Excerpt

When a rebuttal is received Mastercard Arbitration Responsethis assignment is generated and prompts a user to review the response.


Details

The default action Review Response prompts the user to review the response and any documentation provided by the acquirer.  The user must select on of the following options.

  • Withdraw - This action assumes full liability for the remaining recovery amount and closes the case.
  • Wait - This action will proceed to Arbitration Ruling where Mastercard will issue a ruling.
SLA

Goal: 3 days

Deadline: 10 days; Action: Wait

Work QueueMCArbitrationResponseReview
Work Group

Multiexcerpt include
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PageWithExcerpt2020-04-23_20-25-37_.MCArbitrationResponseReview v1.33