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Page Properties


Description


Excerpt

When a case is created in the Ethoca merchant collaboration network, this assignment is displayed while an outcome is pending.


Details

Image Added

This assignment requires no user action.  Optionally, the user may perform the following actions.

Check Ethoca Alert Status

-

This primary flow action will initiate

a

an immediate call to the network to check for a status update.

Cancel (Recovery

- This will close the case with the network and move

)

This flow action is available from the Other Actions menu and will cancel the current recovery flow and return the dispute to the

next step.

Image RemovedDisposition step to select a new recovery option.

SLA

Goal: 45 Days

Deadline: 45 Days

Work QueuePendingResponse
Work Group

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MultiExcerptNamework_group
PageWithExcerptPendingResponse


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