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Devan Robertson

Devan Robertson

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Multiexcerpt
MultiExcerptNameAuthMatchingResults
  • Exact Match - The system will automatically associate the posted transaction and add it to the claim.
  • Possible Match - An assignment will be generated for a user to review all possible matches and select the match, if present.
  • No Match - The system will continue to check each day for new postings and no additional action is taken.

An SLA deadline is set to 5 business days by default and, when expired, the system no longer checks for posted transactions.  

When a posting is found, the original dispute is set to a "Resolved-PostedDisputeCreated" status and a new dispute ID is created for the posted transaction.


Note:  If a posted transaction already exists as a dispute on another claim, it will not be considered for auto match, nor will it be available to the user to select during review.

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