When Merchant Collaboration is enabled, this flow is called from the Provisional Credit Investigation flow to pause dispute processing while a response is awaited from the merchant.
If the dispute is...
- A The dispute is a collaboration-eligible transaction AND
- A collaboration service is available
...
...then further processing is paused while a response is awaited. The duration of the pause depends on the merchant collaboration service and the service level association with it. Typically it is no more than 2 business day.
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