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When no all available recovery options are availablehave been exhausted, this flow is executed to determine if the dispute should be denied or written off.  In some cases, a liability decision is passed into the flow and the appropriate path is executed.  If no decision is provided, the .  The calling flow may pass a liability decision from a previous user assignment or system decision.  If not, the Process Liability assignment is generated to prompt a user to make the decision.

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PageWithExcerptProcess Liability Assignment

When a liability decision is set, the action is recorded in the Recovery Action History and the appropriate flow is executed for additional processing.

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Page Properties


Rule(s)ProcessLiability


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