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An SLA deadline is set to 5 business days by default and, when expired, the system no longer checks for posted transactions. When a posting is found, the original dispute is set to a "Resolved-PostedDisputeCreated" status and a new dispute ID is created for the posted transaction. |
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If a posted transaction already exists as a dispute on another claim, it will not be considered for auto match, nor will it be available to the user to select during review. |
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When the WaitForPosting SLA expires, should a user review all transactions that have posted since the pending transaction was added to the claim? (Config: ShouldReviewPostedAfterWindowExpires) How should the system determine what is a potential match and what is an automatic match? (Decision Table: TempMatchingCriteria) How long should the system wait for the posting before denying the dispute? (SLA Deadline: WaitForPosting) How often should the system check the system of record for new postings? (SLA Goal: WaitForPosting) When it is determined that the authorization did not post, should the system send the Never Posted Deny Letter? (When Rule: ShouldSendNotPostedDeniedLetter) When a posted transaction is matched to an authorization, Should the system send the Confirmation Letter - Authorization Posting? (When Rule: ShouldSendAuthorizationPostedLetter) |
Related Correspondence
Confirmation Letter - Authorization Posting
Additional Documentation
Integration Requirements
A service capable of providing a list of pending authorizations that includes the data fields identified below. This may be the same service that provides posted transactions or it could be a stand-alone service.
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