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When a Mastercard transaction enters

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, this strategy is applied.  When this happens, the system will evaluate the available 

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 and attempt to apply an appropriate option.  If enabled, a user may override the applied recovery option, or cancel recovery altogether.


Flow

Like most chargeback processes, the Mastercard process includes 3 typical steps: chargeback, pre-arbitration, and arbitration.  Arbitration Chargeback is a legacy cycle that is supported when certain conditions are met , but is being phased out in 2020 as part of the Mastercard Dispute Resolution Initiative.  Click on each of the steps below for more details.

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