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A pre-arbitration case filing is required prior to escalation to an arbitration case for all disputes with the exception of the following chargebacks. The system will generate a response due date based on the deadline for filing arbitration to allow enough time to escalate to arbitration, if needed. This value can be overridden by the user, but cannot be greater than the date calculated by the system. Note: This exception does not apply when the reason code is changed. |
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