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| Metric | Description |
|---|---|
| Enrichment of Disputed Transaction | A fee is assessed for successful capture of extended data for an eligible disputed transaction. |
| Fraud Report | For any submitted fraud report, a fee is assessed. |
| Recovery Action | For a recovery action (submitted chargeback, retrieval of representment, submission of pre arbitration, etc..), a fee applies for each individual action. For dependent actions such as case creation, associated transaction review, document retrieval, Quavo fees do not apply |
What success criteria should be met prior to going live?
Credentials should be obtained for MTF and Production, with test data being requested and made available in MTF.
While test data may not match between the test system of record and Mastercom, a case should be managed through enrichment, fraud reporting, case creation, chargeback and the representment queue prior to going live.
Any best practices for implementation or things to know after going live?
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