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The user is prompted to associate the fee with a specific dispute and select one of the following actions.

  • Refund Fee
  • Fee Does Not Apply
Image Removed
Page Properties


Description


Excerpt

Determine if any fees should be associated with a dispute and refunded to the customer.

Details

This assignment prompts the user to review a fee identified by the system as potentially applicable to the dispute and determine if it should be refunded in the even the claim is paid.


Details


Multiexcerpt
MultiExcerptNameActions

Review Fee

This action prompts the user to review a fee identified by the system and determine if it should be refunded in the even the claim is paid.  If the user opts to "Refund Fee" and there is more than one dispute on the claim, they'll be prompted to identify the dispute that triggered the fee.  This step is optional.  If no dispute is identified, the fee is associated with the claim.


SLA

Goal: 3

Days; Urgency +5

days

Deadline: 8

Days; Urgency +5

days

Work QueueReviewFee
Work Group

Multiexcerpt include
MultiExcerptNamework_group
PageWithExcerptReviewFee