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For most card networks, fraud reporting must be completed before a chargeback can be submitted. The system facilitates automatic fraud reporting via direct integration with popular card associationsnetworks. |
The Fraud Reporting flow is executed on fraud card claims to facilitate the reporting process. The process is kicked off when one of the following actions are initiated:
- Chargeback
- Deny
- Write Off
When a service is available, this action is complete automatically by the system. When no service is configured, an assignment is generated to prompt a user to complete the necessary actions.
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The following fraud types are supported by the Visa network. The Default Rules column describes the logic used for setting the default fraud type.
| Stored Value | Display Value | Default Rules | Notes | |||||
|---|---|---|---|---|---|---|---|---|
| 0 | Lost | ClaimReason = "CardLost" | ||||||
| 1 | Stolen | ClaimReason = "CardStolen" | ||||||
| 2 | Card not received as Issued (NRI) | ClaimReason = "CardNotReceived" | ||||||
| 3 | Fraudulent application | ClaimReason = "FraudApp" | ||||||
| 4 | Issuer reported counterfeit | ClaimReason = "CardSecure" and 1 or more disputed transactions with NULL .ECI | ||||||
| 5 | Miscellaneous/Account takeover | ClaimReason = "AccountTakeOver" | ||||||
| 6 | Fraudulent use of account number | ClaimReason = "CardSecure" and all disputed transaction .ECI NOT NULL | ||||||
| A | Incorrect Processing | |||||||
| B | Account or Credentials Takeover | |||||||
| C | Merchant Misrepresentation |
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| D | Manipulation of Account Holder |
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