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When a user clicks on a transaction that already exists on a previous claim, a message will be displayed: “Not disputable. Transaction exists on claim XXXXXXXXXXX” and the transaction will not be selectable. |
Change Search Criteria
When a user clicks on the "Change Search Criteria" button, the below screen appears. The user can filter through the transaction list by a combination of a date range, amount, and merchant name/transaction description. Transactions the user has clicked on will persist as filters are applied and changed.
Selection Criteria
Based on the dispute reason, transactions may be filtered, and selection criteria may be enforced as shown below. If a user attempts to select a transaction that is not allowed, a message will be displayed to let the user know why it is not allowed.
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