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Dispute Category

Claim Reason

Required Document

Additional Criteria

Fraud

Fraud Application

Statement of Fraud Application

ClaimReason = FraudApp

Processing Error

Paid by Other Means

Proof of Payment

Required when the other form of payment is not a card issued by the same issuer as the transaction being disputed.

Consumer Dispute

Merchandise/Services Not Received

Statement of Dispute

3 or more Merchandise/Services Not Received disputes on same account, at same merchant, within a 30-day period

Consumer Dispute

Credit Not Processed

Copy of Credit Transaction Receipt or Voided Transaction Receipt

A Credit Transaction Receipt or Voided Transaction Receipt was issued.

Consumer Dispute

ATM Withdrawal

Statement of Dispute

3 or more ATM disputes on same account, at same ATM, within a 30-day period (does not apply to proprietary ATM transactions)


Tip
titleOptional Document Requirement Configurations


RuleDescription
Document Requirements Pre-ConditionsEnable or disable all document requirements.
Pend PC for DocumentsDetermine if and how long provisional credit should be delayed while waiting for documents.
DetermineRequiredDocsExtensionExtend core document requirements by adding new conditions to enable/disable specific requirements.
Required vs. RequestedUse softer "requested" verbiage instead of "required".

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