Chargeback Reason

The Cardmember denies participation in one (1) of the following:

• A Transaction where Authorization was required but not obtained or an Authorization was declined or,
• The S/E failed to obtain a single Authorization for the full amount of the Transaction, or
• A Transaction which took place on a date falling outside the Valid Date Range of the Card.

Description

The Issuer may charge back a Transaction using this Chargeback ISO code under one (1) of the following circumstances:

...

1. For Chargebacks processed under Chargeback description one (1) or two (2) of this ISO Code:
   1. The Issuer must manually enter the fraud Transaction into the WFIS or electronically transmit it into the AEGN Fraud Repository before filing this Chargeback.
   2. The Cardmember Account must be added to the Exception File no later than the Network Processing Date of the Chargeback.
2. As applicable, the following conditions also exist for Chargebacks processed under:
   1. Chargeback description one (1) of this ISO Code:
      1. If prior Authorization was provided for a lesser amount, the Chargeback amount is restricted to the difference of the Authorized amount and the Presentment Transaction amount.
      2. For estimated Charge amounts, the Chargeback amount is restricted to the difference of the Authorized amount plus the allowable percentage and the Presentment Transaction amount. 
3. For Final Chargeback - This Chargeback is only applicable if the First Chargeback was either a fraud type or one of the following:
   1. 4512 - Multiple Processing
   2. 4516 - Request for Support Not Fulfilled
   3. 4517 - Request for Support Illegible/Incomplete
   4. 4754 - Local Regulations/Legal Dispute

Timeframes

120 days from the Network Processing Date of the Presentment

Dependencies

Validations

Related Questionnaires

Fraud Questionnaire