| Field | Description |
|---|
| Claim Category | | Multiexcerpt include |
|---|
| MultiExcerptName | glossary_description |
|---|
| PageWithExcerpt | Claim Category |
|---|
|
|
| Claim Reason | | Multiexcerpt include |
|---|
| MultiExcerptName | glossary_description |
|---|
| PageWithExcerpt | Claim Reason |
|---|
|
|
| Card Number | | Multiexcerpt include |
|---|
| MultiExcerptName | glossary_description |
|---|
| PageWithExcerpt | Card Number 1 |
|---|
|
|
| Card Type | | Multiexcerpt include |
|---|
| MultiExcerptName | glossary_description |
|---|
| PageWithExcerpt | Card Type |
|---|
|
|
| Contact Date | | Multiexcerpt include |
|---|
| MultiExcerptName | glossary_description |
|---|
| PageWithExcerpt | Contact Date |
|---|
|
|
| Full Name | | Multiexcerpt include |
|---|
| MultiExcerptName | glossary_description |
|---|
| PageWithExcerpt | Full Name |
|---|
|
|
| Claim ID | | Multiexcerpt include |
|---|
| MultiExcerptName | glossary_description |
|---|
| PageWithExcerpt | Claim ID |
|---|
|
|
| Dispute ID | | Multiexcerpt include |
|---|
| MultiExcerptName | glossary_description |
|---|
| PageWithExcerpt | Dispute ID |
|---|
|
|
| Disputed Amount | Amount in dispute at time of reporting |
| Pending Since | Date and time the dispute moved to Recovery and the Execute Chargeback assignment was generated |
| ChipOnCard | VROL: Chip card? |
| PinPreferringCard | VROL: PIN preferring chip card? |
| CardholderDeniesAuthorizingInd | VROL: Certification that the cardholder denies authorizing or participating in the disputed transaction |
| WhatIncorrectAboutTransaction | VROL: What is incorrect about this transaction |
| AccountStatus | VROL: What is the status of the account? |
| AuthorizationRequestDeclinedValidDataInd | VROL: Certification that the authorization request would have been declined if valid data had been provided |
| IncorrectCurrencyReason | VROL: Incorrect Currency Reason |
| IssuerMasterFileAccountNumberInd | VROL: Is the account number on the issuer's master file? |
| ReceiptAccountNumberMatchInd | VROL: Does the account number on the receipt match the cardholder's account number or token? |
| CardholderReceiptAccountNumber | VROL: What is the account number on the cardholder's receipt |
| TransactionCodeIncorrect | VROL: How is transaction code incorrect? |
| RolTransactionId | The rolTransactionID of the valid transaction |
| CardholderReceiptAmt | VROL: What is the amount on the cardholder's receipt |
| ExplainWhyCreditRefundProcessedInError | VROL: Explain why the credit refund was processed in error |
| BothTransactionsOnSameAcctNumberInd | VROL: Are both transactions for the same merchant and on the same card? |
| IssuerOrCardholderOtherAcctWithDiffVisaCardInd | VROL: Is the other transaction for the same merchant and on a different Visa Card owned by the same Issuer/Cardholder? |
| OtherTranSameMerchantInd | VROL: Is the other transaction paid by other means? |
| WhatWasNotReceived | VROL: What was not received? |
| PurchasedInfo | VROL: Provide detailed description of what was purchased and an explanation of the dispute |
| ExpectedReceiptDateTime | VROL: What was the last expected receipt date and time? |
| MerchandiseDeliveredWrongLocation | VROL: Was the merchandise delivered late or to the wrong location? |
| DidCardholderCancelPriorExpectedDate | VROL: Did the cardholder cancel prior to the expected date? |
| CancellationDate | VROL: Cancellation Date |
| CancellationMethod | VROL: Cancellation Reason |
| DisputeDueTo | VROL: This dispute is due to |
| MerchandiseOrServices | VROL: What was purchased? |
| DamagedOrDefectiveOrderInfo | VROL: What was ordered and how it was damaged or defective? |
| WhatWasOrdered | VROL: What was ordered? |
| DescCounterfeitMerchandise | VROL: Describe the counterfeit merchandise |
| InfoMerchandiseToBeCounterfeit | VROL: Provide information about the entity that indicated the merchandise to be counterfeit |
| MerchandiseWasCounterfeitDate | VROL: Date the cardholder received the merchandise or received notification that the merchandise was counterfeit |
| WhereIsMerchandiseLocated | VROL: Where is the merchandise located? |
| MerchandiseIdentifiedAsCounterfeit | VROL: Certification the merchandise was identified as counterfeit by one of the following |
| WhatWasPurchased | VROL: Describe what was purchased? |
| HowMerchandiseOrServiceMisrepresented | VROL: How was the merchandise or service misrepresented? |
| DidCardholderCancel | VROL: Did the cardholder cancel? |
| MerchantAcceptCancellationInd | VROL: Did the merchant accept the cancellation? |
| ServiceReceivedDate | VROL: Date services were received |
| CreditVoucherTransactionReceipt | VROL: Was a credit voucher, voided transaction receipt or refund acknowledgement given? |
| CreditVoucherTransactionReceiptDated | VROL: Is the credit voucher, transaction receipt, or refund acknowledgement dated? |
| CreditVoucherOrTransactionReceiptDate | VROL: Date of credit voucher, transaction receipt or refund acknowledgement |
| ChReceivedOrExpectedMerchandise | VROL: Date the cardholder received or expected to receive the merchandise |
| CardholderReceiveMerchandiseInd | VROL: Did cardholder receive the merchandise? |
| MerchandiseReceivedDate | VROL: Date merchandise was received |
| CardholderReturnMerchandiseInd | VROL: Did the cardholder return the merchandise? |
| CardholderReturnedMerchandiseDate | VROL: Date cardholder returned the merchandise |
| ReturnedMerchandiseReceivedDate | VROL: Date merchant received returned merchandise |
| ReturnMethod | VROL: Return Method |
| HowMerchandiseReturned | VROL: Explain how the merchandise was returned |
| ShippingTrackingNumber | VROL: Tracking Number |
| CardholderAttemptReturnMerchandise | VROL: Did the cardholder attempt to return the merchandise? |
| AttemptedReturnDate | VROL: Date of attempted return |
| HowChAttemptReturnAndDispOfMerchandise | VROL: Provide a detailed description of how the cardholder attempted to return and the disposition of the merchandise |
| MerchantRefuseAdvise | VROL: Provide certification of one of the following |
| CardholderAttemptToResolve | VROL: Did the cardholder attempt to resolve the dispute with the merchant? |
| AttemptToResolveProhLocalLaw | VROL: Is attempt to resolve prohibited by local law or regulations? |
| DetailsOfLocalLaw | VROL: Provide details of local law or regulations |
| CancellationPolicyProvidedInd | VROL: Was a cancellation policy provided? |
| ServiceType | VROL: Type of Service |
| DateOfService | VROL: Date of service or expected service |
| CertificationGuaranteedReservation | VROL: Certification of one of the following |
| TimeshareDate | VROL: Date of the timeshare, or the date the contract or related documents were received |
| OrderDetailsNotAsDescribed | VROL: Provide details of what was ordered and not as described |
| MerchandiseServiceReceivedDate | VROL: Date merchandise or service was received |
| MerchantDescDoNotMatchMerchandiseOrServices | VROL: Does the dispute involve merchandise or services provided that do not match the merchant's verbal description? |
| MerchandiseOrServicesDifferFromDescribedOnReceipt | VROL: Did the merchandise or services differ from what was described on the receipt? |
| PurchasedInfoAndQualityIssue | VROL: Provide information about what was purchased and the quality issue |
| CardholderFirstNotifiedIssuerDisputeDate | VROL: Date the cardholder first notified the issuer of the dispute |
| CorrectCurrency | VROL: Processed through VisaNet as [currency code]; what was the correct currency
[followed by unlabeled alpha currency code dropdown] |
| CardholderDidNotAgreeDCC | VROL: Certification that the Cardholder did not agree to Dynamic Currency Conversion and did not make an active choice |
| DisputeAmountChangeReason | VROL: Why are you changing the dispute amount? |
| CardholderMerchantPreviousNegotiationEvidence | VROL: Is there evidence of previous ongoing negotiations between the cardholder and merchant? |
| ExplainPrevNegotiation | VROL: Explain the previous ongoing negotiations between the cardholder and merchant |
| WhenNegotiationsBegin | VROL: When did the negotiations begin? |
