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- Certification of all of the following, as applicable:
- The date the merchandise was returned or the service was cancelled
- The name of the shipping company
- The invoice/tracking number (if available)
- The date the Merchant received the merchandise
- Certification that the Merchant refused the return of merchandise, refused to provide a return merchandise authorization, or informed the Cardholder not to return the merchandise
- That the Cardholder attempted to resolve the dispute with the Merchant
- An explanation of what was not as described or defective
- The date the Cardholder received the merchandise or services
- Evidence from the Cardholder describing how the Merchant’s verbal and/or written representations do not match the terms of sale to which the Cardholder agreed
- Copy of the Cardholder’s investment account showing the date, withdrawal amount, and available balance at the time the withdrawal request was made
- For Disputes disputes involving ongoing negotiations, both:Certification of bothall of the following:
- The date the Cardholder began negotiations with the Merchant
- The date the Issuer was first notified of the dispute
- Evidence of ongoing negotiations between the Cardholder and the Merchant to resolve the dispute
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As of 21.2, previous negotiation information is only required when the received date is greater than 120 days from today's date AND the transaction date is greater than 120 days from today's date. |