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  A decision table is used to evaluate each posted transaction against a set of criteria to determine if it is one of the following.  To see which claim reasons support pending transactions, see Dispute Transactions.

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  • Exact Match - The system will automatically associate the posted transaction and add it to the claim.
  • Possible Match - An assignment will be generated for a user to review all possible matches and select the match if present.
  • No Match - The system will continue to check each day for new postings and no additional action is taken.

An SLA deadline is set to 5 business days by default and, when expired, the system no longer checks for posted transactions.  

When a posting is found, the original dispute is set to a "Resolved-PostedDisputeCreated" status, and a new dispute ID is created for the posted transaction.

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