When a call to Mastercard to enrich a dispute transaction fails, it is handled in one of two ways: - If the error was due to the transaction not being found and the posting date of the disputed transaction is within the last 3 business days, the system will continue to call to service each business day until the posted transaction is more than 3 business days old. It has been observed that clearing records can take up to 3 business days to exist in the service.
- If the error was due to any other reason, the system will call the service every 12 hours for up to 3 attempts.
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