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This guide explains how to use the interaction API to view claims, add and view Attachments, Notes, and Transactions to claims, view and resend Correspondence, and request that a case is withdrawn or reopened.

Swaggerhub: https://app.swaggerhub.com/apis/Quavo/QFD-public/1.0.0

Finding and viewing Cases

• Use the endpoint, www.example.com/QFDAPI/v1/claim/list to get a list of claimIds and other claim details

• The /claim/list endpoint request takes in search params: customerId, accountNumber, and claimId. At least one of the fields must be in the request to /claim/list

  • The claimId returned in /claim/list can be used to retrieve specific claim details

• Use the endpoint, www.example.com/QFDAPI/v1/claim/retrieve to get details about a specific claim
  • /claim/retrieve returns details about the claim as well as a Stages list denoting the current and completed stages of the claim, and an Actions list with actions that can be performed on the claim.

Adding and viewing Attachments

• Follow the Finding and viewing Cases instructions to get a valid ClaimId
• Use the endpoint, www.example.com/QFDAPI/v1/claim/attachments/list to get a list of attachments linked to a claim and Attachment details
• The LinkReference ID returned in /attachments/list can be used to retrieve a specific attachment
• Use the endpoint, www.example.com/QFDAPI/v1/claim/attachments/retrieve to retrieve a specific attachment by passing in the LinkReference value 
  • The /claim/attachments/retrieve endpoint returns Attachment details as well as the Attachment's DocumentStream

• To add Attachments, call www.example.com/QFDAPI/v1/claim/attachments/add with your valid ClaimId and AttachmentList, a list of attachments you want to add
• Each Attachment in the AttachmentList should contain:
  • FileName
  • Category
  • Label
  • DocumentStream

Adding and viewing Notes

• Follow the Finding and viewing Cases instructions to get a valid ClaimId
• Use the endpoint, www.example.com/QFDAPI/v1/notes/list to get a list of notes linked to a claim
• The LinkReference ID returned in /notes/list can be used to retrieve a specific note
• Use the endpoint, www.example.com/QFDAPI/v1/notes/retrieve to retrieve a specific note by passing in the LinkReference value

• To add Notes, call www.example.com/QFDAPI/v1/claim/notes/add with your valid ClaimId and Note details:
  • Subject
  • Note

Adding and viewing Transactions

• Follow the Finding and viewing Cases instructions to get a valid ClaimId
• Use the endpoint, www.example.com/QFDAPI/v1/transactions/list to get a list of transactions linked to a claim
• The /transaction/list endpoint returns all details about each transaction

• To add Transactions, call www.example.com/QFDAPI/v1/claim/transactions/add with your valid ClaimId and list of Transactions, TransactionList
• Each Transaction in TransactionList needs to have a valid TransactionId

Viewing and resending Correspondence

• Follow the Finding and viewing Cases instructions to get a valid ClaimId
• Use the endpoint, www.example.com/QFDAPI/v1/correspondence/list to get a list of Correspondence linked to a claim as well as details about the Correspondence
• The LinkReference ID returned in /correspondence/list can be used to retrieve a specific correspondence
• Use the endpoint, www.example.com/QFDAPI/v1/correspondence/retrieve to retrieve a specific correspondence by passing in the LinkReference value
  • This endpoint returns EmailStyleMarkup and Body

• To resend a correspondence, call www.example.com/QFDAPI/v1/claim/correspondence/resend with your valid ClaimId and Correspondence LinkReference ID

Request a Case to be withdrawn

• Follow the Finding and viewing Cases instructions to get a valid ClaimId
• Use the endpoint, www.example.com/QFDAPI/v1/claim/withdrawRequest to request a claim to be withdrawn
• /claim/withdrawRequest must be called with a valid ClaimId and must be provided a WithdrawalReason

Request a Case to be reopened

• Follow the Finding and viewing Cases instructions to get a valid ClaimId
• Use the endpoint, www.example.com/QFDAPI/v1/claim/reopenRequest to request a claim to be reopened
• /claim/reopenRequest must be called with a valid ClaimId and must be provided a ReopenReason and TransactionList
• TransactionList contains a list of TransactionIds of the specific Transactions to be reopened
• ReopenNewInformation is an optional field for any new information about the claim