...
- Account Maintenance Service Failed
- Accounting Exception
- Block and Reissue
- Block Card
- Charge Off Service Failed
- Clear Delinquency
- Clear Delinquency Service Failed
- CRC Service Call Failed
- Exception File Listing Service Failed
- Execute Accounting
- Execute Accounting Service Failed
- Execute Batch Accounting Failed
- Execute Client Mail Service Failed
- Merchant Funds Disbursement
- Record Case Event Failure
- Provide Block Card Prerequisites
- Reissue Card
- Resolve Merchant Accounting
- Set Amount In Dispute
- Set Amount In Dispute Failed
- Update Credit Reporting Status
...
- Accept Dispute
- Authorization Review
- Check for Merchant Credit
- Enrichment Service Failed
- Execute Accept Dispute Failed
- Execute Enrichment Service Call
- Execute Manual Stop Payment
- Execute Review Fee Call
- External Fee Review
- Fee Retrieval Service Failed
- File Fraud Alert
- High Balance Reporting
- Interest Calculation
- Interest Calculation Service Failed
- Letter Failed To Send
- Manually Enrich Data
- Manually Send Letter
- Merchant Credit Service Failed
- Provide Acquirer Reference Number
- Provide Enrichment Prerequisites
- Provide Required Enrichment Data
- Read New Corr
- Review Documents
- Review Ethoca Merchant Response
- Review Fee
- Review New Attachment
- Review Re-Open Request
- Review Withdrawal Request
- Select Transaction
...
Next recovery deadline assignments will pull all assignments by the next recovery deadline date. Once something is past the next recovery deadline it will no longer pull from this assignment group. The next recovery deadline date on new disputes is set to the chargeback deadline and once . Recovery assignments later in the dispute life cycle are excluded in this assignment group and will be set to the appropriate life cycle deadline date. pulled by the "Later Life Cycle Recovery Assignments" group. This assignment group will only pull assignments that are in the primary workflow. (See the exclusion list beow) Managers should review the "Dashboard" to insure all claims that are approaching the association deadline are reviewed prior to losing the ability to pursue recovery.
Non-Regulatory Assignments
Non-regulatory assignments will pull work by claim age. This will help insure claims without a regulatory impact will be worked.
Later Life Cycle Recovery Assignments
Later life cycle recovery assignemnts are assignments that occur in the later life cycles of recovery. This assignment group will assignments by the next recovery deadline date. Only the assignments listed below will be pulled in this assignment group. Managers should review the "Dashboard" to insure all claims that are approaching the association deadline are reviewed prior to losing the ability to pursue recovery.
- Arbitration
- Arbitration Response Failed
- Case Filing Detail Service Failed
- Case Filing Service Failed
- Execute Arbitration Service Failed
- Execute Case Filing
- Execute Pre-Arb Failed
- Execute PreArb Response
- Execute Withdraw Case Filing Service Failed
- Review Arbitration
- Review Chargeback Response
- Review Collaboration Response
- Review Dispute Response
- Review No Acquirer Response Received
- Review PreArb Response
- Review Representment
- ReviewInboundPrearb
- SI Create Dispute PreArb Response Request Failed
- SI Get Dispute PreArb Details Failed
- Update Case Filing Service Failed
Provisional Credit Review Assignments
...
- Accept Dispute
- Account Maintenance Service Failed
- Accounting Exception
- Block and Reissue
- Block Card
- Charge Off Service Failed
- Clear Delinquency
- Clear Delinquency Service Failed
- CRC Service Call Failed
- Exception File Listing Service Failed
- Execute Accounting
- Execute Accounting Service Failed
- Execute Batch Accounting Failed
- Execute Client Mail Service Failed
- Execute Manual Stop Payment
- Execute Review Fee Call
- External Fee Review
- Fee Retrieval Service Failed
- High Balance Reporting
- Interest Calculation
- Interest Calculation Service Failed
- Investigation
- Letter Failed To Send
- Manually Send Letter
- Merchant Funds Disbursement
- Pending Batch Mail
- Read New Corr
- Record Case Event Failure
- Reissue Card
- Resolve Merchant Accounting
- Reversal Service Failure
- Review Fee
- Review New Attachment
- Review Re-Open Request
- Review Withdrawal Request
- Set Amount In Dispute Failed
- Update Credit Reporting Status
- Update Security Master File Service Failed
- Clear Delinquency
- Clear Delinquency Service Failed