...
Final Reg Deadline Assignments
Final reg regulatory deadline assignments will pull all assignments by final reg regulatory date. Once something is past the reg regulatory date it will no longer pull from this assignment group. This assignment group will only pull assignments that are in the primary workflow. (See the exclusion list beowbelow) Managers should review the "Dashboard" to insure all claims that are approaching the final reg regulatory are reviewed prior to be taken to loss. (Note: The system will issue final credit automatically when required.)
...
Next recovery deadline assignments will pull all assignments by the next recovery deadline date. Once something is past the next recovery deadline it will no longer pull from this assignment group. The next recovery deadline date on new disputes is set to the chargeback deadline. Recovery assignments later in the dispute life cycle are excluded in this assignment group and will be pulled by the "Later Life Cycle Recovery Assignments" group. This assignment group will only pull assignments that are in the primary workflow. (See the exclusion list beowbelow) Managers should review the "Dashboard" to insure all claims that are approaching the association deadline are reviewed prior to losing the ability to pursue recovery.
...
Later life cycle recovery assignemnts assignments are assignments that occur in the later life cycles of recovery. This assignment group will assignments by the next recovery deadline date. Only the assignments listed below will be pulled in this assignment group. Managers should review the "Dashboard" to insure all claims that are approaching the association deadline are reviewed prior to losing the ability to pursue recovery.
...
Past Recovery/Reg Deadline Assignments will pull anything that is past both assocaition association and regulatory deadlines. Ideally there is nothing in this assignment group but things past assocaition association and regulatory deadlines are excluded from the other assignment groups and this group is acting as a fall through.
...
Provisional Credit Review will pull provisional credit review assignments by pc reg deadline date. Managers should review the "Dashboard" to insure all claims that are approaching the pc deadline date are reviewed prior to a credit being issued. (Note: The system will issue credit automatically when required.)
Unworkable Assignments
A user can flag any assignment as unworkable which will prevent it from being pulled from any other assignment groups. This should be give given to Managers/Experenced Experienced users as a secondary assignment group. In the envet event it cannot be reosolved resolved it can be escalted escalated via a support ticket to be reviewed by Quavo.
...
The below assignments are exclueded excluded from the final reg regulatory and next recovery date assignments groups because they are not in the primary workflow. These assignments are not directly related to resolving a dispute and are spin off assignments from primary work flow. A example would be "Account Maintenance Service Failed", while this is a important assignment it does not prevent a chargeback from going out and will not prevent a loss due to reg regulatory timelines expiring.
- Accept Dispute
- Account Maintenance Service Failed
- Accounting Exception
- Block and Reissue
- Block Card
- Charge Off Service Failed
- Clear Delinquency
- Clear Delinquency Service Failed
- CRC Service Call Failed
- Exception File Listing Service Failed
- Execute Accounting
- Execute Accounting Service Failed
- Execute Batch Accounting Failed
- Execute Client Mail Service Failed
- Execute Manual Stop Payment
- Execute Review Fee Call
- External Fee Review
- Fee Retrieval Service Failed
- High Balance Reporting
- Interest Calculation
- Interest Calculation Service Failed
- Investigation
- Letter Failed To Send
- Manually Send Letter
- Merchant Funds Disbursement
- Pending Batch Mail
- Read New Corr
- Record Case Event Failure
- Reissue Card
- Resolve Merchant Accounting
- Reversal Service Failure
- Review Fee
- Review New Attachment
- Review Re-Open Request
- Review Withdrawal Request
- Set Amount In Dispute Failed
- Update Credit Reporting Status
- Update Security Master File Service Failed
- Clear Delinquency
- Clear Delinquency Service Failed