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Work management is critical to ensure cases are worked in a timely manner. QFD has certain tools available to management to both monitor the work queue volumes as well as dispatch users to address those volumes. This can be done by reviewing the Work Management Dashboard and assigning user to work defined Assignment Groups based on priority. Assignment groups organize work by approaching regulatory and association deadlines to prioritize which assignments need to be work. The assignment groups are assigned on the operator in the admin portal and will determine what type of work a user pulls when they click the "Get Next Work" button. A operator can have multiple assignment groups on their operator. When "Get Next Work" is clicked the operator will pull work from the primary assignment group assigned on their operator. All the assignment groups will only pull assignments that can be worked by a user. This means System, Pending, Unworkable, and Default assignments will be excluded from work being pulled via the Assignment groups.
Assignment Groups
Assignment Group Management
Work Management Dashboard
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