"I authorized a transaction, but it is incorrect."
Note: Both credits and debits are disputable
| Excerpt |
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| Panel |
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Question | Property | Type | Values | Mandatory/Optional/Conditional | Notes |
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| Have you attempted to resolve the issue with the recipient? | HasAttemptedResolution | Y/N | Y/N | Mandatory |
| | Was the Zelle transfer to the wrong recipient (Email/Phone Number) or was the incorrect amount transferred? | ReasonTransferIncorrect | Choice | "Incorrect Recipient (Email/Phone Number) ", "Incorrect Amount " | Mandatory |
| | Did you use Zelle to pay for merchandise or a service that you did not receive? | UsedZelleForItemNotReceived | Y/N | Y/N | Mandatory |
| | Please describe what was purchased and any additional details about the transaction that will help us investigate your dispute. | DescribeWhatWasPurchased | Text |
| Conditional | Mandatory if UsedZelleForItemNotReceived = "Y" | | Please describe in detail what was incorrect about your transfer. | DescribeWhatWasIncorrect | Text |
| Mandatory |
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| Insert excerpt |
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| Additional Information Questionnaire |
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| Additional Information Questionnaire |
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| nopanel | true |
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