Zelle Incorrect Questionnaire
I authorized a transaction, but it is incorrect.
Note: Both credits and debits are disputable
Zelle Incorrect
Question | Property | Type | Values | Mandatory/Optional/Conditional | Notes |
---|---|---|---|---|---|
Have you attempted to resolve the issue with the recipient? | HasAttemptedResolution | Y/N | Y/N | Mandatory | |
Was the Zelle transfer to the wrong recipient (Email/Phone Number) or was the incorrect amount transferred? | ReasonTransferIncorrect | Choice | "Incorrect Recipient (Email/Phone Number) ", "Incorrect Amount " | Mandatory | |
Did you use Zelle to pay for merchandise or a service that you did not receive? | UsedZelleForItemNotReceived | Y/N | Y/N | Mandatory | |
Please describe what was purchased and any additional details about the transaction that will help us investigate your dispute. | DescribeWhatWasPurchased | Text | Conditional | Mandatory if UsedZelleForItemNotReceived = "Y" | |
Please describe in detail what was incorrect about your transfer. | DescribeWhatWasIncorrect | Text | Mandatory |
Question Property Type Values Mandatory/Optional/Conditional Extension: Intake Attachment Prompt To prompt users to attach any available documentation during intake, set CanAttachIntakeDocs to true.Additional Information
Notes Do you have any additional information to provide about this dispute? AdditionalInformationInd Yes/No Mandatory If you have any documentation in support of your claim, please attach it now. N/A Attachment Optional Please provide any additional information. AdditionalInformation Mandatory if AdditionalInformationInd= "Yes"