NonCard Merchandise Services Questionnaire
- Devan Robertson
- Hannah Richardson
- Kristafanie Somers
"I authorized this purchase, but there is a problem and i need to dispute it."
Available as part of QFD Version 23.04 Question Property Type Values Mandatory/Optional/Conditional Question Property Type Values Mandatory/Optional/Conditional Extension: Intake Attachment Prompt To prompt users to attach any available documentation during intake, set CanAttachIntakeDocs to true.Notes Is this dispute in regards to merchandise or services not received? IsMerchandiseOrServicesNotReceived Y/N Y/N Mandatory Please describe what was purchased and any additional details about the transaction that will help us investigate your dispute. AdditionalTransactionDetails Text Conditional Mandatory if IsMerchandiseOrServicesNotReceived = "Y" Were you tricked or persuaded into authorizing this purchase? TrickedOrPersuadedIntoAuthorizing Y/N Y/N Mandatory Is this dispute in regards to a scam? IsScamDispute Y/N Y/N Mandatory Was the scam related to a disaster? IsScamRelatedToDisaster Y/N Y/N Conditional Mandatory if IsScamDispute = "Y" What entity did the scammer impersonate? EntityScammerImpersonated Text Conditional Mandatory if IsScamDispute = "Y" Were you contacted by anyone requesting a payment? WasContacted Y/N Y/N Conditional Mandatory if IsScamDispute = "Y" Who initiated contact for this purchase? WhoInitiatedContact Choice "Customer", "Merchant" Conditional Mandatory if IsScamDispute = "Y" Please provide a detailed description of the scam. ScamDetailedDescription Text Conditional Mandatory if IsScamDispute = "Y" Please provide a detailed description of your dispute. DisputeDetailedDescription Text Mandatory Notes Do you have any additional information to provide about this dispute? AdditionalInformationInd Yes/No Mandatory If you have any documentation in support of your claim, please attach it now. N/A Attachment Optional Please provide any additional information. AdditionalInformation Mandatory if AdditionalInformationInd= "Yes"