The collect stage is generally referred to as “intake”. This is where the case is created and information is collected from the claimant in order to provide all the details that are necessary to investigate the claim. Rules are evaluated as the user navigates through the collection process so that content is based on the context of the case.  This is invisible to the user and developed in such a way that the user need not understand the underlying rules or have detailed knowledge of the claims process.  To see the process in action, check out a short