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QFD supports the ability to check for merchant credits from various steps within the case life-cycle. Automated checks for merchant credit allow claims to be resolved before resorting to a chargebackprovides automated merchant credit check algorithms to support quick and automatic dispute resolution. This feature is available for ACH, BillPay, Card, and Zelle transactions. |
When checking for a credit, the system will evaluate credits posted to the account since the posting date of the disputed transaction and apply the Merchant Credit Matching logic to identify potential matches.
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