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The Provisional Credit step is the first step executed in the Analyze stage and provides a decision point to determine if temporary credit will be issued. It is important to note that provisional credit decision impacts all disputed transactions at this step or a prior step (the decision is applied when the disputes reach this step)QFD provides several options for automating Provisional Credit based on various risk factors and documentation requirements. When risk factors are present, or the amount of the claim exceeds configurable thresholds, the decision is left to a user. |
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To configure provisional credit to be automatically granted or denied when a claim is submitted, see Initial Interaction Decision. |
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When a resolved dispute is reopened, this flow is skipped. For more information, see Reassertion |
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