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When the step is complete, the Interest Calculation step becomes active. This step prompts a user to calculate the interest that should be refunded to the account holder if the dispute is paid. QFD can be configured to automatically calculate and refund interest associated with disputed transactions. Users can also use the Interest Calculator to manually calculate interest and generate a refund. |
A service can be configured to calculate interest automatically. When a service is not configured, a manual assignment is generated so that interest can be calculated using the provided calculator. The interest is refunded in the Interest Maintenance step.
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