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| Note |
|---|
| title | Limited Deny Reasons |
|---|
|
Only "Merchant Issued Credit" and "Withdrawn" are available if final credit has been issued. |
Optional Deny Settings
Deny Justifications
When enabled, deny justifications can be configured to require users to select one, or more, specific justifications for a "No Error" deny decision. These justifications are fully configurable and allow the user to provide additional context to the customer in the resolution letter. This feature is available in versions 3.18 and later.
An optional setting requires users to provide commentary when making a deny decision. This commentary is visible in the Notes tool with a "Denial Narrative" subject and is only visible to back-office users.
| Multiexcerpt include |
|---|
| MultiExcerptName | Denial Configuration |
|---|
| PageWithExcerpt | Configuration Portal |
|---|
| shouldDisplayInlineCommentsInIncludes | false |
|---|
|
| Anchor |
|---|
| Deny_Debit_Date |
|---|
| Deny_Debit_Date |
|---|
|
Deny Debit Date
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