Initial Interaction options are available for applying automation to a claim at the time of initial contact with the accountholder. This includes settings for automatic issue of provisional credit, as well as automatically issuing final credit. These settings can be customized, based on transaction type.
autopayINLINEfalse
AutoPay
AutoPay can be enabled to automatically pay a claim during the initial interaction with the accountholder. This feature allows you to establish a dollar threshold for claims that should be automatically granted provisional or final credit. When the amount of the claim is below the defined threshold, and does not meet any specific exclusion criteria, a credit is issued and communicated to the accountholder immediately. This frees up users to spend more time on claims with higher loss potential and improves the customer experiencing by streamlining the process and providing a quick resolution to their issue.
Setting Name
Setting Description
Advanced Options
AutoPay Threshold
Upon submission, automatically pay claims that are less than or equal to X dollars.
Split thresholds for fraud and non-fraud.
Auto-PC Threshold
Upon submission, automatically grant provisional credit to claims that are less than or equal to X dollars.
Split thresholds for fraud and non-fraud.
Auto-PC Non-Regulatory
Grant provisional credit on non-regulatory disputes?
exclusionsINLINEfalse
Exclusions
By default, QFD will not automatically pay or grant provisional credit for:
ATM Missing Deposit claims
Accounts opened in the last 60 days (if this information is made available to QFD)
