Page Comparison

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Setting

Description

Read Only?

Ticket Required?

Investigation Type

Required, Anytime, or Disabled. See Investigation.

Yes

Investigation Configuration

Headers, number of required items to complete assignment.

Yes

ARIA Configuration

Enabled?

Use System of Record Data?

Auto Decisioning (Pay, Deny, None)

Hours results are available for review prior to being ignored

Yes

Multiexcerpt

MultiExcerptName	WriteOff Configuration
shouldDisplayInlineCommentsInIncludes	false

The following settings allow customization of available write-off justifications.

Setting Name	Description	Read Only?
Write Off Commentary	When enabled, commentary is required when a user grants final credit on one, or more, disputes that have not been fully recovered.	Yes
Write Off Justifications	When enabled, write-off justifications can be configured to require users to select one, or more, specific justifications when granting final credit on one, or more, disputes that have not been fully recovered.. These justifications are fully configurable and allow the user to provide additional context to support their decision.	Yes

Accounting

Setting	Description	Ticket Required?
Manual Accounting	Allow access to manual accounting? (Managers only.)	Yes
Second Operations	Include second operations?	Yes
Non-Suspense Resolution	Use non-suspense resolution? Additional options to reverse PC at resolution.	Yes
Accounting Plan	Define all accounts and/or accounting codes to be used for Accounting. Allows for export and approval after configuration.	Yes

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