QFD provides the ability to enable approval thresholds for important decisions made by users. Thresholds can be established to trigger the approval requirement, where applicable. When enabled, and the claim or dispute meets the criteria for approval, an assignment is created to prompt manager review. For more information, see .
Approval Settings
Setting Name
Description
Read Only?
Write Off Approval
Require approval if the amount of the dispute is greater than X dollars or the amount of the claim is greater than Y dollars
Deny Approval
Require approval if the amount to be denied is greater than X dollars or the amount of the claim is greater than Y dollars
Deny Approval Exclusions
Exclude specific denial reasons, such as Merchant Credit or Withdrawn, from requiring approval. Only applicable when Deny Approval is enabled.
Provisional Credit Approval
Require approval if the amount of the claim is greater than X dollars.
