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| Setting Name | Description | Read Only? | Ticket Required? |
|---|---|---|---|
| Dispute Reasons | Enable/disable the following dispute reasons:
| Yes | |
| Fulfillment Only Dispute Reasons | Enable/disable the following dispute reasons (available only to fulfillment users):
| Yes | |
| Claim Date Override | When enabled, intake users have the option to adjust the contact date to a previous date. This is typically used to support written claims. | Yes | |
| FCRA Override | Ask FCRA intake questions? | Yes | |
| Provisional Credit Override | Allow users to prevent any provisional credit automation from occurring. Can be applied to Fulfilment users, or Intake and Fulfillment. | ||
| Police Report | Ask for police report details during intake for the following claim reason?
| Yes | |
| Add Transactions (External) | Can intake users/external client users add transactions to existing claims? If enabled, the following parameters must be set:
| Yes | |
| Manual Transactions | Can intake users/external client users manually add transactions during intake? | Yes | |
| Card Issuance - Mailing Address | Confirm the mailing address for plastic delivery? | Yes | |
| Card Issuance - Branch | Allow the option of instant issue at a branch? (Card will be blocked, but not reissued.) | Yes | |
| Resolve Abandoned Timing | How long should an incomplete claim be available for resumption (up to 24 hours)? By default, 8 hours. | Yes | |
| Abandoned Case Workflow | Require review of all abandoned cases via the Abandoned Case Workflow? For more details see Abandoned Claims Workflow. | Yes | |
| Collect Intake Channel | Require intake users to identify communication channel where the claim originated? | Yes | |
| Request Claim Details | Allow External Client Users to request additional details about the claim for audit purposes? This request must be fulfilled by a user. | Yes |
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