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Setting DescriptionRead Only?Ticket Required?
Defer Liability Processing

When enabled, a "Send to Process Liability" option is available in Review Recovery Response assignments where FULL liability is accepted.  This option is in addition to the existing Deny and Write Off options. 

Info

Coming in Version 24.01




Recovery Minimum (Fraud)Specify the minimum dispute amount for attempting recovery on fraud claims.

Recovery Minimum (Non-Fraud)Specify the minimum dispute amount for attempting recovery on non-fraud claims.

Pin Preferring Chip Card (Deposit Account) DefaultSpecify whether debit cards are pin-preferring for use in recovery right evaluation.

Pin Preferring Chip Card (Credit Card) DefaultSpecify whether credit cards are pin-preferring for use in recovery right evaluation.

Issuer CountryDefine the country of the card issuer for evaluating jurisdictional differences in recovery rules.
YesMerchant Collaboration - EthocaEnable /wiki/spaces/QPS/pages/49468653 via the Ethoca network?  Include pending transactions?YesMerchant Collaboration - VerifiEnable /wiki/spaces/QPS/pages/49468653 via the Verifi network?  Yes
Post-Resolve Merchant Credit ChecksWhen enabled, QFD will continue to look for matching merchant credits after a dispute has been resolved as paid.
Yes
Recovery CurrencySettings for posted, settlement or local for AMEX, Visa and Default.
Yes
Chargeback ReviewRequire review by a user for all potential chargebacks?  This will prevent chargebacks from being automated.
Yes

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Setting DescriptionRead Only?Ticket Required?
Merchant Collaboration - EthocaEnable merchant collaboration via the Ethoca network?  Include pending transactions?
Yes
Merchant Collaboration - VerifiEnable merchant collaboration via the Verifi network?  
Yes
Merchant Collaboration Prioritization

Prioritize collaboration requests by Network?  When enabled

, one

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  1. One network will be
selected as primary.  A case
  1. designated by the client as “primary”.
  2. Collaboration requests will not be
opened with
  1. set to subsequent networks unless
the disputed transaction merchant is not participating
  1. one of the following occurs:
    1. The merchant does not participate with the primary network
or there
    1. .
    2. The merchant responds via the primary network with no promise of a credit/cancellation.
    3. No response is received via the primary network within 72 hours of request.

Yes


Correspondence

Setting DescriptionRead Only?Ticket Required?
Outbound CommunicationWhen enabled, letters are generated automatically.

Email BCCSpecify a Blind Carbon Copy (BCC) recipient for all emails.

SOR Address SyncOnly allow the current System of Record (SOR) address to be used for correspondence?
Yes
Email Auto-ReplyAutomatically reply to incoming email messages.
Yes
Routing NumberSpecify the institution routing number to be used in the Forged Breach Disclaimer. (Only applicable to Check claims)
Yes

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