2024 Product Roadmap
The product roadmap is a strategic document that outlines the major features that are planned for release this year. Quavo's roadmap is based on our vision, strategic priorities, and community feedback. Quavo follows an eight-week release schedule that allows us to increase quality while minimizing disruptions and risk to production environments. Over the year, there will be four patch releases and two feature releases.
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2024 Features
A feature release involves the deployment of new features or functionalities in our software. These enhancements include updates to meet compliance requirements, process improvements, or entirely new capabilities.
24.01
In the 24.01 release, we heavily focus on efficiency improvements, reliability of claim processing, data availability, and workforce management.
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Enhanced Workforce Efficiency
We'll deploy a suite of features to streamline back-office operations including reducing claim reclassification and reopen work.
New Configuration Options
QFD will have the capability to accept representments automatically based on the dollar amount of the dispute, and automated write-off at Provisional Credit Review and Process Liability based on the dispute amount. The enhanced automation will significantly reduce the number of open tasks and claims.
Interaction Refinements for Claim Intake and Status
Minor changes will be implemented to claim intake to provide back-office analysts with more accurate cases and claim details, which will result in reduced average handling time (AHT) and amount of reclassifications.
Significant improvements will be made to the mobile device responsive design that will significantly improve accountholder experience on mobile devices.
Job-based Processing
Existing functionality will be rewritten into jobs for increased reliability of processing. We will introduce new jobs for cleaning-up work that agents do not get to and tasks with no work to be done. This job will initially resolve a significant amount of open work that is past regulatory and recovery deadlines.
Enhanced Workforce Management
We will release new options for Assignment Group management on non-regulation protected claims, high dollar claims, and advanced workforce management approaches. These options will provide more clarity and ability to focus agents on non-reg and high dollar work.
Compliance Enhancements
Refinements to letter content that provide consistent and clear language and resolve minor compliance concerns will be deployed.
Data Accessibility
Clients will be able to complete ad-hoc queries through Snowflake, solving for a large number of custom requests.
Business Event streaming will be available to all clients. This feature will also allow clients to replace or augment BIX data by receiving webhooks.
Self Configuration
We will release a new portal that will enable clients to view and configure many environment settings directly. Clients will have the ability to make minor changes to their QFD environment quickly and independently.
24.02
In the 24.02 release, we aim to support additional networks with automation, include generative AI use cases, and deploy other features that are in development and will be incorporated when they solidify. The following enhancements are tentative and subject to change.
Pulse Network Support
Support for automated enrichment, chargeback, representments
Requires direct settlement with Pulse
Beta Client currently selected
STAR Network Support
Support for automated enrichment, chargeback, representments
Requires use of northeast switch for processing STAR network transactions
Currently seeking beta client – let CSM know if you are interested
Tiered Services
Allows servicers to delegate many tasks to clients
This model allows servicers to offer new products, pricing models, etc.. and configure clients individually without significant management overhead
QFD Intake and status are still utilized – but tasks (such as a liability decision) can be delegated for clients to complete
Beta clients have been selected
Generative AI Support
Generative AI will assist agents with decisions. Currently evaluating these use cases:
Inbound accountholder communication
Inbound accountholder documents
Representment document review
This will be introduced using Quavo’s “Crawl, walk, run” approach where automation is the goal but not the initial step. Data collection and augmenting the agent experience are the initial goals
Beta clients have been selected