2024 Product Roadmap
The product roadmap is a strategic document that outlines the major features that are planned for release this year. Quavo's roadmap is based on our vision, strategic priorities, and community feedback. Quavo follows an eight-week release schedule that allows us to increase quality while minimizing disruptions and risk to production environments. Over the year, there will be four patch releases and two feature releases.
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2024 Features
A feature release involves the deployment of new features or functionalities in our software. These enhancements include updates to meet compliance requirements, process improvements, or entirely new capabilities.
Pulse Network Support
Support for automated enrichment, chargeback, representments
Requires direct settlement with Pulse
Beta Client currently selected
STAR Network Support
Support for automated enrichment, chargeback, representments
Requires use of northeast switch for processing STAR network transactions
Currently seeking beta client – let CSM know if you are interested
Tiered Services
Allows servicers to delegate many tasks to clients
This model allows servicers to offer new products, pricing models, etc.. and configure clients individually without significant management overhead
QFD Intake and status are still utilized – but tasks (such as a liability decision) can be delegated for clients to complete
Beta clients have been selected
Generative AI Support
Generative AI will assist agents with decisions. Currently evaluating these use cases:
Inbound accountholder communication
Inbound accountholder documents
Representment document review
This will be introduced using Quavo’s “Crawl, walk, run” approach where automation is the goal but not the initial step. Data collection and augmenting the agent experience are the initial goals
Beta clients have been selected
Release 24.01
In the 24.01 release, we heavily focus on efficiency improvements, reliability of claim processing, data availability, and workforce management.
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Release 24.02
In the 24.02 release, we aim to support additional networks with automation, include include generative AI use cases, and deploy other features that are in development and will be incorporated when they solidify. The following enhancements are tentative and subject to change.
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