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Available only from the Communication Hub, this letter is sent when the ACH dispute was posted in error by the client and serves as an apology to the account holder. 


Applies ToACH
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Dear <Customer/Member Name>,


On <Transaction Date>, we inadvertently paid the following electronic funds debit from your account ending in <Last 4 digits of the Account Number>. On <Reverse Date>, we reversed this entry and any related fees.


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On 11/01/2019, we inadvertently paid the following electronic funds debit from your account ending in 1234. On 11/05/2019, we reversed this entry and any related fees.

DateDescriptionAmountDisputed Amount
11/01/2019ACH TEST$500.00$500.00

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