The following settings allow customization of available deny reasons and justifications. These settings determine what correspondence is sent to the accountholder. For more information about the denial process, see .
Setting Name
Description
Read Only?
Deny Reasons
Lists available deny reasons and their applicability to Claim types. Some reasons can be disabled so that they are not available for use.
Yes
Denial Commentary
Require commentary when a user denies one, or more, disputes?
Yes
Deny Justifications
When enabled, deny justifications can be configured to require users to select one, or more, specific justifications for a "No Error" deny decision. These justifications are fully configurable by transaction type and fraud/non-fraud and allow the user to provide additional context to the accountholder via the resolution letter. The following "applicable to" options are supported:
Fraud
Non-Fraud
Always
ACH
ACH Fraud
ACH Non-Fraud
ATM
ATM-Fraud
ATM Non-Fraud
Balance Transfer
Convenience Check
Credit Card
Credit Card Fraud
Credit Card Non-Fraud
Debit Card
Debit Card Fraud
Debit Card Non-Fraud
Multiexcerpt
MultiExcerptName
Investigation Assignment
shouldDisplayInlineCommentsInIncludes
false
Investigation
QFD includes various automated and human-supported investigation methods. Below is a list of settings available.
Setting
Description
Read Only?
Ticket Required?
Investigation Type
Required, Anytime, or Disabled. See .
Yes
Investigation Configuration
Headers, number of required items to complete assignment.
Yes
ARIA Configuration
Enabled?
Use System of Record Data?
Auto Decisioning (Pay, Deny, None)
Hours results are available for review prior to being ignored
