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When an agent is ready to begin claim work, they will click on the Get Next Work button located in the top left corner of the QFD screen. When an agent clicks the button, they are served the next most urgent assignment in the work queue(s) from the selected Assignment Group. Urgency is based on days-to-act, meaning that users are assigned claims that will reach the next regulatory deadline first.
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Case Roll-Up
The case rollup is displayed at the top of the screen when viewing a case and provides agents with a visual indication of where the case is at in the lifecycle and what steps require action if any.
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