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This assignment requires no user action. Optionally, the user may perform the following actions.
Check Ethoca Alert Status
This primary flow action will initiate an immediate call to the network to check for a status update.
Cancel (Recovery)
This flow action is available from the Other Actions menu and will cancel the current recovery flow and return the dispute to the Disposition step to select a new recovery option.
If the system is down, a user can manually record the response retrieve from the Ethoca Portal. The user must provide the outcome and the refund status as shown below.
