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By default, the system is configured to issue provisional credit to the customer in the Investigation step. To configure the system to issue provisional credit after a chargeback has been filed for card disputes, update IssueProvisionalCreditAfterChargeback to evaluate to TRUE. |
On non-reg-protected claims, the Investigation step can be skipped and the dispute will route directly to the Disposition step. If the dispute does not have recovery rights, the Final Investigation assignment will generate. If recovery rights exist, then QFD will initiate recovery.
If enabled and the Provisional Credit is denied, QFD will auto-issue temporary credit to align with Regulation E requirements.
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