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Quavo Responsibilities | Set up postal mail channel and test letter system in test environment, live capability in production environment immediately upon phase kickoff.
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Client Responsibilities | Provide any restrictions related to sending email to accountholders (example: an opt in procedure or poor data in the system of record, etc..) during kickoff session. Provide requirements for which roles can modify case email addresses during case creation: External User (accountholder), Intake User (front line), Fulfillment User (back office) during kickoff session. Provide response address details for undeliverable or response letters within one week of kickoff session.
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Authorization Matching
Allows accountholders to dispute temporary authorizations. This eliminates the need for accountholders to call back once authorization has posted and thus increases accountholder satisfaction.
Quavo Responsibilities | Immediately enable authorization dispute capability upon phase kickoff. Work with client resources to understand data availability and matching algorithm procedure. Development of matching algorithm in client QFD implementation.
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Client Responsibilities | Provide production data samples suitable for development of authorization matching algorithm within two weeks of phase kickoff.
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