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QFD differentiates itself as a fraud and dispute management software application through a wealth of automated flows, from instant PC issuance to effortless retrieval of Arbitration decisions. Here are some of our key automated flows designed to elevate efficiency and streamline operations.
Account Maintenance
QFD uses provided data, such as status codes, to perform automated account maintenance tasks. These tasks include blocking and reissuing the card on fraud claims and credit bureau reporting for credit cards. Required information will be gathered as a part of Onboarding. This workflow is standard for the QFD software but can customized where needed.
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Third Party Responsibilities | If applicable - Provide access to required APIs and systems to perform maintenance actions |
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Accounting
Quavo gains access to necessary APIs, file drops, etc. to enable QFD to perform accounting adjustments. When an action is completed on a claim that requires a monetary adjustment (write-off, provisional credit, etc.), QFD will execute the accounting call without the need for manual intervention. This workflow is standard for the QFD software but can be customized where needed.
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Third Party Responsibilities | If applicable - Provide Quavo with access to necessary APIs, file drops, etc. to perform accounting adjustments |
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Authorization Matching
Allows accountholders to dispute temporary authorizations on fraud claims. This eliminates the need for accountholders to call back once authorization has posted and thus increases accountholder satisfaction.
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Accountholders will receive outbound correspondence via email. They can respond directly to emails and all communication, inbound and outbound, occurs directly on the case. This replaces paper mail, significantly reducing cost and improving accountholder satisfaction. If email is used today, often it is a completely separate process with shared mailboxes, lots of attachments back and forth and poor integration (if any) with the dispute system of record.
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Merchant Refund
Matches a merchant refund with a disputed transaction, resolves the dispute, generates correspondence, and processes necessary accounting without human intervention. This feature eliminates the need for manual merchant refund review. Today, prior to almost any work, agents must check manually for merchant credits. Enabling this addon causes the system to automatically match and resolve cases if merchant credits are present.
Responsibilities
Quavo Responsibilities
Make automatic merchant credit matching available immediately for supported scenarios.
Review and refine initial merchant credit matching algorithm with client and make necessary adjustments to client configuration.
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Fee Matching
Matches a fee with a disputed transaction and processes fee accounting. For applicable fees, this feature will remove the need for a manual review of fees.
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All paper mail correspondence is sent through Quavo's preconfigured print vendor. This feature eliminates the cost to print, stuff, mark, and mail outbound paper communication. All outbound mail is individually tracked to USPS. If mail cannot be delivered, an assignment is created in QFD to deliver it through another method. This replaces manual printing and mailing of outbound communication.
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Authorization Matching
Allows accountholders to dispute temporary authorizations on fraud claims. This eliminates the need for accountholders to call back once authorization has posted and thus increases accountholder satisfaction.
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Quavo Responsibilities
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Immediately enable authorization dispute capability upon phase kickoff.
Work with client resources to understand data availability and matching algorithm procedure.
Development of matching algorithm in client QFD implementation.
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Client Responsibilities
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Merchant Refund
Matches a merchant refund with a disputed transaction, resolves the dispute, generates correspondence, and processes necessary accounting without human intervention. This feature eliminates the need for manual merchant refund review. Today, prior to almost any work, agents must check manually for merchant credits. Enabling this addon causes the system to automatically match and resolve cases if merchant credits are present.
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