Overview
Quavo will use commercially reasonable efforts to make the SaaS Services Production Environment available with a Monthly Uptime Percentage of 99.9% (the service level agreement, or “SLA”), as calculated below.
:
Where:
"Scheduled Availability" means the total number of minutes in the subscription month during which the production environment is scheduled to be available.
“Unavailability” means the number of minutes that the production environment was unresponsive.
In the event that the Monthly Uptime Percentage does not meet the SLA during a month, Client is eligible to receive a credit equal to 10% of the monthly fees for such subscription month. Quavo will apply any SLA credits against monthly fees due under the applicable Schedule in future months.
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