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The Approval Level assignment is is generated when a claim is written off, denied, or granted provisional credit and the claim or dispute is above the threshold limits set in a client’s configuration.

How to complete the Read New Corr assignmentApproval Level assignment for Write Off Approval

1. Click the Mark as Read Write Off Approval button.

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   title Click here to see the expanded assignment...

   
   

2. Review the accountholder's message.
   
   
3. Determine which action should be taken by making a selection under the Review Document Option drop-down:
   
   • Documentation Accepted - This option satisfies the document requirement.
   • Pend for Additional Required Documents - This option will prompt the agent to send a new outbound email to the accountholder.
   • Proceed without Documents - Completes the assignment without satisfying any document requirement on the case.
   • The assignment can be transferred if needed:
     

     • Click the Other Actions button (ellipses).

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       title Click here to see the Other Actions button...

       
       

     • Select Transfer Assignment.

     • SelectWork Queue from the Transfer to drop-down.

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       title Click here to see the Transfer to drop-down...

       
       

     • Type the appropriate work queue per your firm in the Work Queue field 
     • Click the Apply button. 
     • Click the Process Actions button.
       
       
4. Click the Apply button.
   
   
5. Click the Process Actions button.

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