Page Comparison

...

1. Click the Write Off Approval button.

   Expand
   title Click here to see the expanded assignment...

   
   

2. Review the accountholder's messageWrite Off Explanation.
   
   
3. Determine which action should be taken by making a selection under the Review Document Option Decision drop-down:
   
   • Documentation Accepted Approve - This option satisfies the document requirement.
   • Pend for Additional Required Documents - This option will prompt the agent to send a new outbound email to the accountholder.
   • Proceed without Documents - Completes the assignment without satisfying any document requirement on the case.
   • The assignment can be transferred if needed:
     

     Click the Other Actions button (ellipses).

     Expand
     title Click here to see the Other Actions button...
     Image Removed

   • Select Transfer Assignment.
   SelectWork Queue from the Transfer to drop-down.

   Expand
   title Click here to see the Transfer to drop-down...
   Image Removed

   • Type the appropriate work queue per your firm in the Work Queue field 
   • Click the Apply button. 
   Click the Process Actions buttonapproves the write off, which will kick off the lettering and Accounting adjustments.
   • Deny - This option denies the write off, which will move the claim back into the assignment flow.
     

     • Comments will need to be added for why the write off is being denied.

       
       

4. Click the Apply button.
   
   
5. Click the Process Actions button.

...