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The training program uses the client's staging environment to deliver information about the claim intake process and how to resolve a claim. We've created complementary learning material that is available to clients should they want to include it in their own training sessions or documentation.
Powerpoint decks and video content are available here. Confluence hosts a wealth of knowledge including claim intake questionnaires and step-by-step procedures for assignment work. The Training space and Knowledgebase are viewable to all with some exceptions.
Evaluation
A survey is sent out post-go-live with the intent of gathering feedback about the client's training experience. This valuable information is sourced to improve the existing program and drive new content creation.
The training team has implemented a continuous improvement policy to freely better training processes, materials, and strategies.
New Client Best Practices
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