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| Claim Reason | Requested Document | Summary |
|---|---|---|
| Paid by Other Means | Proof of payment | The accountholder used a different payment method but was charged a second time using their account. They will need to provide a bank statement, screenshot of transaction activity, or a receipt showing the authorized charge on a different account or payment method. Example: Accountholder says they paid in cash. They will need to provide a receipt showing the cash payment. Example: Accountholder says they paid with their Quavo Bank debit card. They will need to provide a bank statement or receipt showing the charge to their Quavo Bank account. |
| Credit Not Processed | Proof credit was issued | The merchant hasn't issued the refund the accountholder was promised. The accountholder will need to provide proof they are due a refund with an email or letter from the merchant, a refund receipt, or a cancelled transaction receipt or contract. |
| Incorrect Amount | Proof of incorrect amount | The accountholder was charged the wrong amount. They will need to provide proof of the correct amount with a receipt, contract, or email/letter from the merchant. |
| Fraud Application | Statement of Fraud Application | The accountholder will be provided with this form in their confirmation letter. They will need to fill it out, sign it, then return the form. This is a configurable claim reason. |
| Merchandise/Services not Received | Statement of Dispute | The accountholder will be provided with this form in their confirmation letter. They will need to fill it out, sign it, then return the form. Requesting this form is optional. |
| ATM Withdrawal | Statement of Dispute | The accountholder will be provided with this form in their confirmation letter. They will need to fill it out, sign it, then return the form. Requesting this form is optional. |
| Unauthorized (ACH) | Written Statement of Unauthorized Debit | The accountholder will be provided with this form in their confirmation letter. They will need to fill it out, sign it, then return the form. The verbal attestation can be used in place of the WSUD. This is an optional feature. |
| Revoked (ACH) | Written Statement of Unauthorized Debit | The accountholder will be provided with this form in their confirmation letter. They will need to fill it out, sign it, then return the form. The verbal attestation can be used in place of the WSUD. This is an optional feature. |
| Unauthorized (Check) | Unauthorized Remotely Created Check Form | The accountholder will be provided with this form in their confirmation letter. They will need to fill it out, sign it, then return the form. |
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